Frequently Asked Questions
Everything you need to know about your Kick Game experience.
Are all your products authentic?
Yes, every item sold on Kick Game is 100% authentic. Our team of expert authenticators rigorously inspects every pair of sneakers and piece of streetwear to ensure they meet our high standards before they reach you.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. For international orders, delivery can take between 7-14 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 14-day return policy for items in their original, unworn condition with all tags and security seals intact. Please note that certain limited-release items may be subject to different return conditions.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna, Clearpay, and PayPal.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website so you can monitor your delivery in real-time.
Do you have physical store locations?
Yes, Kick Game has several flagship stores across the UK and Europe. You can use our Store Locator on the website to find your nearest branch and check their current inventory.